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Bringing home a new chinchilla can be quite stressful for the animal. A new home, family, smells, sounds and often a new cage all can frighten the chinchilla and have a huge impact on the behavior of it. This can show up in a variety of ways affecting eating, drinking, crying and hiding. Several things can be done to help a chinchilla get through each aspect of this stressful time.

Eating and Drinking
A stressed chinchilla often will not eat or drink much or at all. This can last for a few days. As the chinchilla becomes more accustomed to its new surrounding, the normal eating and drinking habits will resume. Not eating and drinking will cause the chinchilla to urinate and defecate quite a bit less. The urine will darken to dark orange in color and the feces will probably shrink in size and become light. They will return to normal when the chinchilla begins to eat again. To help the chinchilla through this, make sure that the chinchilla always has a supply of feed, hay and water.

Crying
Often a new chinchilla will make a sound that seems very lonely and almost like crying. With adult chinchillas, it is a series of lonesome sounding sounds that start loud and diminish in volume. This is normally an attempt to call the herd. The herd may be the chinchillas or family it used to live with or its new family. If it is a young kit, especially if the kit was not weaned properly or weaned with other chinchillas and now is alone, then the chinchilla is actually crying because it is frightened. When the chinchilla does this, calmly talk to the chinchilla in a reassuring voice. Adults will usually stop once they hear your voice. Kits may need a little more reassuring. The calling and crying usually diminish over time.

Hiding
Another thing a chinchilla may do is to hide in something or huddle in a corner towards the back of the cage. This will continue as long as the chinchilla feels stressed or frightened. With patience, the chinchilla will come out of its corner or hiding place when it feels safe. Never remove the chinchilla's hiding place or use it to catch the chinchilla. It needs to know that if can go there whenever it feels the need and that it will not be chased there to get caught. If the chinchilla does not have a hiding place of some sort, they will take longer to feel safe.

Getting to Know You
With a new chinchilla, it is best to give them a couple of days in which they are left pretty much to themselves. Clean the cage, feed and water the chinchilla as normal without trying to pet it or pick it up. Talk to it in a soothing voice while doing these things. After a couple of days, begin laying a hand in the cage, palm up. Let the chinchilla approach on its own terms. Eventually, the chinchilla will begin exploring the hand and arm. A small treat can be offered when the chinchilla comes to the hand. Do not offer treats to any kit under six months old. Instead, offer pellets, hay, or a chew toy. Small scratches can also be given at this time. It may take a few days or a few months for the chinchilla to learn to trust you. Younger chinchillas often learn to trust quicker than adults. Be patient and the chinchilla will come out of its shell given enough time and attention.